Privacy Policy
Last Updated: 07/21/2026
Globx Travel Solutions Pvt Ltd ("Globx", "we", "us", "our") respects your privacy and is committed to protecting the personal and payment information you share with us when you browse our website, enquire about a tour, or book and pay for a package. This Privacy Policy explains what information we collect, how we use it, how it is protected, and the choices you have.
Information We Collect
We may collect the following categories of information when you use our website or make a booking:
- Personal details: name, email address, phone number, and postal address, provided via our enquiry, contact, or booking forms.
- Booking details: tour selected, travel dates, number of travellers, and related preferences.
- Payment information: when you make a payment, your card, UPI, net-banking, or wallet details are collected and processed directly by our third-party payment gateway partner. Globx does not collect, store, or have access to your full card number, CVV, or banking credentials at any time.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically through standard web logs and cookies.
How We Use Your Information
We use the information we collect to:
- Respond to enquiries and process tour bookings.
- Process payments securely through our payment gateway and confirm transactions.
- Send booking confirmations, itineraries, invoices, and service-related communication.
- Improve our website, offerings, and customer support.
- Comply with legal, tax, and regulatory obligations, including those required by our payment gateway and banking partners.
Payment Processing & Security
All online payments made on this website are processed through PCI-DSS compliant, RBI-authorised third-party payment gateway providers. When you make a payment, you are redirected to or interact with the payment gateway's secure environment, and your payment credentials are transmitted directly to the gateway over an encrypted (SSL/TLS) connection — they do not pass through or get stored on Globx servers. The payment gateway may collect additional information (such as billing address or device fingerprint) as required for fraud prevention, in accordance with its own privacy policy.
We do not store full card numbers, CVV codes, or online banking passwords under any circumstances.
Sharing of Information
We do not sell or rent your personal information. We may share information only with:
- Payment gateway providers, to process transactions.
- Airlines, hotels, and tour/service partners, as necessary to fulfil your booking.
- Government or regulatory authorities, where required by law.
Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use our site. You can control or disable cookies through your browser settings; however, some parts of the website may not function properly if cookies are disabled.
Data Retention
We retain personal and booking information for as long as necessary to fulfil the purposes described in this policy, and as required to meet legal, accounting, or regulatory requirements. Payment card data is retained solely by our payment gateway partner in accordance with its own retention policy.
Your Rights
You may request access to, correction of, or deletion of your personal information held by us by contacting us using the details below. Please note that transaction records required for legal or accounting purposes may be retained even after a deletion request.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
- Email: info@globx.in
- Telephone: 08069220100
- Address: 62/5031-A Gokulam Anjam Apartments, Chittoor Road, Kochi, Ernakulam, Kerala-682011